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Chat GPT
Chat Generative Pre-trained Transformer (GPT) is powered by human-like NLU intelligence, creating a more personalized and interactive experience for your customers.
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Tokopedia Integration
Manage conversations with your customers on Tokopedia and various other chat platforms without switching applications efficiently.
Official WhatsApp Business API
The best solution for your business to reach and communicate with your customers. With Official WhatsApp Business API, you can easily reach your customers easily via WhatsApp from OneTalk dashboard.
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Boost Your Agent Productivity
With our intuitive and easy to use a mobile agent and desktop Omnichannel Messaging Platform.
Working Hours and Automated Messages
A positive first impression is a vital start to forging a strong relationship with potential customers. Welcome Messages provide a better understanding of taking the next action to use the product successfully.
Topics
Customers can directly select the topics they want to discuss with your business, and OneTalk will help them to talk directly with experts who can solve their problems.
Quick Reply Features
Set repeated and common messages as your template, and reuse to increase the efficiency and productivity of your support team.
Improve The Efficiency
With our intuitive and easy to use a mobile agent and desktop Omnichannel Messaging Platform.
Case Details
Case Details allows you to understand your customers better by tracking your customer’s history and Identify customer behavior. From how long they have waited, what channels they use, and many more.
Disposition
Create and compile Disposition from every case to help you gain a business insight about what your customers say.
Proactive chat
Grab a bigger opportunity by reaching out to your customers, before they reach you. With Proactive Chat, you can show your initiative a customer asks for it.
Operational Report
Operational Reports help you understand your agent performance and customer satisfaction over time and see where you can improve.
Enhance Operational Management
Increase Your Team Accountability
Increase Operational Visibility
Use Cases
Customer sees an item that they like.
Customer contacts through WhatsApp.
WhatsApp message is received on OneTalk Inbox.
Agent answers customer’s question on OneTalk Inbox.
Google and Facebook Ads with CTA.
CTA opens WhatsApp chat, automatically sends template message.
Message is received in OneTalk.
Got 1 verified leads and their history is tracked.
Customer opens chat widget on website.
Customer selects topic and sends message.
Message is received in OneTalk.
Agent replies, resolves message. Agent creates disposition.
Why Supporting Customer Is Very Crucial?
Spreads the Good Word
By delivering great customer service experience, you increase the chance of getting recommended by satisfied customers.
Understand Customers Better
Understand your customers even better by having a 2 way communication channel. Help them finding the right solution.
Improve Overall Business
Great customer service will also improve overall business. By making sure they’re always satisfied, people will always be more than happy to become your customer.
Quickly Find Solution
Customers would like to resolve their problems in the fastest way possible. What better way other than having a specific person solving their problem.
Reliable Support
When things don’t go according to plan, customers want reliable support that they can depend on.
Great Service is Valuable
It’s difficult to put a price on a great experience and when it does deliver, it sure makes every penny spent worth it.
Our Portfolio
And many more...